Help & FAQs
Frequently Asked Questions
Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.
You can use the product search which is on almost every page of the website (except the checkout pages). Alternatively you can browse products by category: choose ‘Shop By Category’ from the menu at the top of the page and select the category you want.
Depending on your chosen category or search term, you may see extra options at the left hand side of the page which will help you to filter your results further and find what you’re looking for more quickly.
If you know the codes for the products you wish to order, you can use the ‘Quick Order’ feature which can be found on the navigation bar at top of almost any page. Simply type in the code for each product, along with the quantity which you wish to order, then click ‘Confirm’ to check availability and add to your basket.
If you have a bespoke product agreement with us, you can view your bespoke products by going to the ‘My Account’ section and selecting the ‘My Product List’ link.
We’d love to hear what you think of our products – good or bad – but we do have a few simple guidelines for product reviews. We won’t publish (or may edit before publication) any product reviews which:
Are abusive or offensive;
Contain web links which we consider to be irrelevant / spam;
Are not relevant to the product (eg. comments about delivery);
Are unduly promotional of other products (we’re happy to be compared to others and don’t mind if you want to tell us about similar products, but we’re not offering free advertising space!)
We believe to be fake or influenced by other factors.
We will remove or edit any review which doesn’t stick to these guidelines. If you believe your review has been unfairly removed or edited, please get in touch.
Note that, because we check all reviews before they’re published, it may be a few days before your review appears on the website.
Product specifications/QC information can be found on Section 9 of any chemical product MSDS. Each batch of product manufactured is measured against strict quality control specifications. For QC information or queries regarding a specific product batch, please contact us with your enquiry.
Information on the best use of our products can be found on our Technical Information Sheet.
Technical specifications can be found on the product page as a downloadable information sheet
Specifications for other products can be found on the product pages