Help & FAQs

Frequently Asked Questions

Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.

1. I’m an existing account customer, how do I register?
If your company has a Trade Account with us, please contact us so that we can add your details to the existing account. If you contact us by phone we can set you up almost immediately. If you contact us by email, please allow 2 working days and please include the following details: title, full name, telephone number, delivery point account number(s), and the first line and postcodes for any delivery addresses for which you’ll be ordering.
2. Why do I need to register to use this website?
You don’t need to register if you only want to browse our products. However, if you order something, we need a few extra details, such as your address. We’ll save these details so that you won’t have to enter them again if you come back to the website (which we hope you will!) We’ll also save details of every order you make so that you can check the status of pending orders, look back at what you’ve bought previously, or quickly repeat an order.
3. How can I find the products I’m looking for?
There are several ways to find a product.
You can use the product search which is on almost every page of the website (except the checkout pages). Alternatively you can browse products by category: choose ‘Shop By Category’ from the menu at the top of the page and select the category you want.
Depending on your chosen category or search term, you may see extra options at the left hand side of the page which will help you to filter your results further and find what you’re looking for more quickly.
If you know the codes for the products you wish to order, you can use the ‘Quick Order’ feature which can be found on the navigation bar at top of almost any page. Simply type in the code for each product, along with the quantity which you wish to order, then click ‘Confirm’ to check availability and add to your basket.
If you have a bespoke product agreement with us, you can view your bespoke products by going to the ‘My Account’ section and selecting the ‘My Product List’ link.
4. How can I place an order?
When you find an item you want to buy, click ‘Add to basket’. You can also change the number in the box above the Add to Basket button if you want more than one. Once you have added all the products you want to your basket, click on the 'Go To Checkout' button the Checkout link. If you haven’t already registered or signed in, you’ll be asked to do so at this stage.
5. Where can I find out more about your products and how to use them?
We have a detailed product page for each product which includes a description of the product and usually a photo. You can also access technical information (where available) such as chemical Safety Data Sheets from these product pages – simply click on the Downloads tab.
6. Where can I find Safety Data Sheets and Technical Information Sheets?
You can find Safety Data Sheets (SDS), Technical Information Sheets (TIS), Machine specifications and machine operating instructions on the relevant product details page. Click on the Downloads tab near the detailed product description. If you can't find the product on our website, then it may be an obsolete or discontinued item.
7. Do you offer training?
Yes! We offer a range of training for the cleaning and facilities management industries. As well as the training we offer here in London, we also have a number of free training and safety resources available for you to download, including checklists, safety guides and wallcharts.
8. Where else can I buy your products?
You can buy all products, chemicals and machinery through direct from us.
9. Why isn’t my product review showing on the website?

We’d love to hear what you think of our products – good or bad – but we do have a few simple guidelines for product reviews. We won’t publish (or may edit before publication) any product reviews which:
Are abusive or offensive; 
Contain web links which we consider to be irrelevant / spam; 
Are not relevant to the product (eg. comments about delivery); 
Are unduly promotional of other products (we’re happy to be compared to others and don’t mind if you want to tell us about similar products, but we’re not offering free advertising space!) 
We believe to be fake or influenced by other factors.
We will remove or edit any review which doesn’t stick to these guidelines. If you believe your review has been unfairly removed or edited, please get in touch.
Note that, because we check all reviews before they’re published, it may be a few days before your review appears on the website.

10. How can I get a trade account?
If you want to request a trade account, please get in touch via our contact form or by phoning 020 7062 0600. To be eligible for a Trade account, you must fulfil certain criteria, such as a minimum monthly spend. Please note that if your company has a trade account, you won’t see bespoke products or prices unless you’re logged in.
11. How can I become a distributor for Alliance UK?
If you are interested in distribution within the UK, please contact us. If you’re interested in becoming an international distributor, please fill in our distributor application form with details about the geographical areas you cover and any specific product ranges or types that are of interest.
12. Do you provide free dispensers for products?
For specific products, we can provide on-loan dispensers for you to use. The loan is free of charge but is subject to a regular minimum order of the product for a fixed period of time. Please contact us if you want more details about this.
13. Why do the product labels online look different to the ones delivered to me?
Our suppliers sometimes roll out newly designed product labels, designed to show new branding and include more information for people using the chemicals. This may mean that the products delivered to you have different labels to those shown online. Please be assured that the bottles still contain the same high quality chemicals.
14. How can I unsubscribe from the newsletter?
You can manage marketing communications at any time by logging to your account and clicking on marketing preferences tab. Alternatively, you can use the 'unsubscribe' link at the bottom of any newsletter that you receive from us.
15. How do I print trigger spray labels?
Trigger spray labels are designed to print on Avery L7166 A4 label sheets and can be found on the product details page under the downloads tab.
16. I'm a trade customer, why aren't all my products visible?
Some of your bespoke products may not be available for general sale. These have been listed in the "My Product List" section. To find your bespoke products, "sign in" and go to "my account" at the top of the page. "My Product List" button can be found on the left.
17. Why can't I see machine spares on the website?
Unfortunately, due to the volume and complexity of machine spare parts, it is not feasible for us to sell spare parts for our machinery online. You can however, contact us with your requirements and your order will be priced and processed by our Order Fulfillment team.
18. Where can I find product specifications/QC information?

 Product specifications/QC information can be found on Section 9 of any chemical product MSDS. Each batch of product manufactured is measured against strict quality control specifications.  For QC information or queries regarding a specific product batch, please contact us with your enquiry.
Information on the best use of our products can be found on our Technical Information Sheet.
 Technical specifications can be found on the product page as a downloadable information sheet
 Specifications for other products can be found on the product pages

Need Assistance? We'll be happy to help! Call us on 03300 555 773

If you prefer to use our contact us form to submit your question to our team for advice. (Recommended).

"We use our forms to make sure we have all the information we need and can therefore advise you correctly"