Customer Service

Our aim at Alliance UK online is to provide first-class customer service via our dedicated and fully trained Customer Services team.

Alliance UK online Customer ServiceOffering a professional and friendly service, our staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs.
Our Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that's worth shouting about!

Customer Service

We're always looking at ways to improve our service offering and that's why we now offer direct lines to our friendly Customer Services team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Alliance UK. The Customer Services team is a one-stop shop handling all customer enquiries including:

- Replacement orders
- Order tracking and confirmation
- Sourcing of missing items
- Provision of warranty information
- Approval of return requests
- Arrangement of collections (where applicable)
- Resolution of payment disputes & overdue invoices
- BSI audited complaints procedure

Contact details & opening times

Opening Times
- Mon-Fri 8.00 - 17.00
- Sat        9.00 - 13.00
- Contact Details

- Tel: 020 7062 0600

Easy Ordering

Online / Mobile
- 24 hours a day
- Secure ordering
- Manage your account
- Click & Collect

Trade Counter
Mon-Fri 8.00 - 18.00
Sat 9.00 - 13.00

By Phone
- Tel: 020 7062 0600
- Mon-Fri 8.00 - 17.00
- Sat 9.00 - 13.00

Calls may be monitored for training purposes.

You may also need to know...

Complaints procedure
We take complaints seriously and our BSI audited complaints procedure confirms our commitment to our customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or Contact Us
Customer Service
Alliance UK Ltd
8 Camberwell Trading Estate
117-119 Denmark Road

Customer feedback

We pride ourselves on offering a first class customer service however if you feel we could improve or you simply want to voice your concern over a certain matter we're ready and waiting to help. We value customer feedback as it enables our business to maintain and continually improve its processes and procedures.
Customers can provide feedback in four ways:
Contact Us through contact us page.
Telephone - 020 7062 0600
Customer Feedback page
Or in writing - please see details below
Customer Service
Alliance UK Ltd
8 Camberwell Trading Estate
117-119 Denmark Road

Cutting out fraud
Whilst many companies are experiencing a rise in online fraud, Alliance UK are fighting to eliminate the problem. Customer protection is paramount and we continually review and update our procedures to deter and capture fraudulent orders. Our aim is to actively eliminate fraud so we make every attempt to inform the cardholder if we believe their card is being misused.

Additional information
Also available for your convenience are the following forms:
Customer Service Enquiry Form – A quick and easy form to provide your contact details so that one of our Alliance UK Customer Service representatives will be able to contact you regarding your enquiry.
Our Return Policy – Please read the checklist of steps to see if your product can be returned.
Request a Return Authorisation Number – In order to return a product you will need a Return Authorisation Number (RAN) first. 

Thank you for taking the time to read about the Alliance UK Customer Services team.