At Alliance UK online, we are an independent service based business, dealing with vast number of clients, as well as the breadth of technologies we support. So we felt janitorial supplies was essential to the business that we achieved ISO 9001 certification and we have been accredited for our Quality Management System.
Some companies can take up to 3 years or more to gain accreditation; Alliance UK online have managed to achieve ISO 9001 accreditation in just 6 months.
The ISO 9001 accreditation is a mark of quality that recognises Alliance UK’ commitment to excellence in both our service to our customers and our internal processes. Meeting the ever growing customer demand for the highest level of quality is vital to the future success of Alliance UK and other companies within the janitorial supplies industry. With this accreditation and the ISO quality framework in place our customers are guaranteed the high quality and consistent service they are used to receiving from Alliance UK.
Managing Director, explains the importance of the ISO 9001 accreditation to Alliance UK: “Anyone can set up a business in janitorial supplies as janitorial supplies is not a regulated industry. This means we are left on our own to produce our own standards. This accreditation shows we are delivering the highest level of standards and our commitment to continuing to review and improve.”
The ISO 9001 Assessor said “Alliance UK have been able to achieve this accreditation due to their impressive service delivery processes that have been operated, monitored and managed for a significant time, demonstrating a good level of control and formal improvement plans”
The ISO 9001 standard is a set of quality practices that ensures the use of effective processes that are consistently monitored and continually improved. To gain ISO 9001 accreditation, Alliance UK were audited by an independent external evaluator to ensure all our internal processes, for delivering an outstanding service to our clients, were in place, correct and being followed
We continually invest time in maintaining our memberships and accreditations. We believe that our accreditations provide customers with peace of mind: When you deal with Alliance UK online, you can count on getting the professional customer service you’re looking for.